Amazon, I am disappoint (pre-order delay?)

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Amazon, I am disappoint (pre-order delay?)

(38 posts) (20 voices)

Started 3 months ago by Jessicat
Latest reply from Mr. Stewart

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Maverynthia
Member

Aya-chii said:
Mine just shipped today and I should have it tomorrow. I ordered way back in early October, so I guess I should consider myself lucky to have gotten one of the available copies. OTL I hope everyone who ordered a lil late can still get theirs soon. As happy as I am to have mine on its way to my doorstep, I feel bad some people won't get it as early. Q A Q

Mine was back in October as well. I wonder if the delay was caused by Aksys seeming to ship late as well. Lest to say I won't use Amazon again, I saw that it was in stock WELL before mine shipped. So I could have cancelled, remade the order and had it ship ahead of time.

Posted 3 months ago #
Endless_.Hacker
Member

Amazon is great though, one sour incident shouldn't put you off of them.

[

Posted 3 months ago #
Jessicat
Member

Endless_.Hacker said:
Amazon is great though, one sour incident shouldn't put you off of them.

Sadly it's not the first time I had a problem with them regarding pre-orders specifically :/

Anyways, got this email earlier today:
"Hello from Amazon.ca.
We now have delivery date(s) for the order you placed on November 11, 2011. We've listed the item(s) listed below with the expected delivery date(s):
"Hakuoki: Demon Of The Fleeting Blossom Limited Edition"
Estimated arrival date: February 29, 2012 - March 01, 2012"
-_-; if it's not marked "shipped" by the time I go to pick up my copy of Devil Survivor 2, I'll just grab it offline.

Posted 3 months ago #
Aya-chii
Member

Maverynthia said:
Mine was back in October as well. I wonder if the delay was caused by Aksys seeming to ship late as well. Lest to say I won't use Amazon again, I saw that it was in stock WELL before mine shipped. So I could have cancelled, remade the order and had it ship ahead of time.

Weird... Perhaps the pre-orders out numbered the copies at some point in Oct then...;; It COULD be Amazons screw up, and I also think people underestimated this game's sales. It's selling well so far and people are so absorbed into it that if you search "hakuouki" on tumblr, all you see is hype and excitement of people waiting for their game to ship or simply playing the game and posting their game status. I got mine on the 17th and I ADORE IT! <3

Posted 3 months ago #
dee
Member

Shel said:
Speaking of Amazon... I'm sad that they mailed it in a bubble mailer and one of the corners of the box got a little smooshed :( Same thing happened when I bought the Fate CE from Gamestop.com (although BB got a little bit more squished than Fate)... It amazes me that they don't protect their items more when they mail it out... I wonder what Amazon will do if I complain? I really don't want to send it back or anything...

Haha. That's exactly what happened with mine too! My BB Extend is also squished, but it came in a cardboard box which was spotless, so I'm guessing it was already squished before they packed it. Oh well.

If anyone is curious, I ordered Hakuoki LE from Amazon on the 15th and got it today, so I don't think it has anything to do with when you pre-ordered it. It might just be luck. For instance, which warehouse you are near, and how many that one has, and how many people nearby ordered the same game...

Or something like that.

Posted 3 months ago #
yoitzo
Member

I went to a gamestop and they had two copies that were unclaimed AND unmarred. I made my boyfriend cancel his "out of stock" pre-order and buy me the in-store LE Hakuoki on Valentine's. Now I'm wondering if this is the way to go for pre-order games. My friend said her pre-order copy was opened up by some ding dong at game stop. This way I can specifically choose my box. *shrug*

Posted 3 months ago #
Ioriya
Member

Man, guess i was lucky to receive an undamaged BBCS Extend copy from amazon.

My pre-order was also delayed before. So i e-mailed them 1-2 days later asking when it would be in-stock.

This is what they told me...

"I want to make sure your order gets to you faster. I've upgraded the shipping method to One-Day Shipping shipping at no extra charge."

"I'd like to offer you a $20.00 promotional certificate as an apology for the delay. This amount has been added to your account which you can use the next time you order an item shipped and sold by Amazon.com. I realize that this certificate cannot make up for the inconvenience you have experienced as a result of this situation, but I hope you will accept it as a gesture of our goodwill to you. This credit should be automatically applied to your next qualifying order."

I never intended to rush them. All i wanted to know was when the game would be in-stock.

I guess I got off good. haha.

Posted 3 months ago #
xerosbeat
Member

I thought it'd get here today. *sigh* HWAITING. I've slowly been dying inside since Valentine's Day lol.

Posted 3 months ago #
megablue9
Member

Just got my copy today funny thing I totally forgot about it so I was surprised something came for me.

Posted 3 months ago #
mocha
Member

Shel said:
Speaking of Amazon... I'm sad that they mailed it in a bubble mailer and one of the corners of the box got a little smooshed :( Same thing happened when I bought the Fate CE from Gamestop.com (although BB got a little bit more squished than Fate)... It amazes me that they don't protect their items more when they mail it out... I wonder what Amazon will do if I complain? I really don't want to send it back or anything...

Amazon is likely to just send you another one in a bubble mailer (if it comes from the same warehouse). :/ I know because I just received my replacement shipment of Hakuoki LE today. I complained about the smashed game box on the first shipment since it was sent in a bubble mailer. They sent the 2nd in a bubble mailer as well.

I was not surprised though since most of my orders this year have been damaged in bubble mailers, and Amazon does not care at all or do anything to change it. I have Prime and their service has just been bad lately with bubble mailers. I'm going to stop ordering from them... I used to order several times a week but not anymore after I keep getting damaged stuff. -end rant-

Posted 3 months ago #
RayMustang
Member

Jessicat said:
Sadly it's not the first time I had a problem with them regarding pre-orders specifically :/

Anyways, got this email earlier today:
"Hello from Amazon.ca.
We now have delivery date(s) for the order you placed on November 11, 2011. We've listed the item(s) listed below with the expected delivery date(s):
"Hakuoki: Demon Of The Fleeting Blossom Limited Edition"
Estimated arrival date: February 29, 2012 - March 01, 2012"
-_-; if it's not marked "shipped" by the time I go to pick up my copy of Devil Survivor 2, I'll just grab it offline.

We Canadians always get delays from niche title
Still waiting for my BBCS2:Extent LE

I'm used to it xD
Welcome to my world :P

AKSYS FTW !!!

Posted 3 months ago #
Shel
Member

mocha said:
Amazon is likely to just send you another one in a bubble mailer (if it comes from the same warehouse). :/ I know because I just received my replacement shipment of Hakuoki LE today. I complained about the smashed game box on the first shipment since it was sent in a bubble mailer. They sent the 2nd in a bubble mailer as well.

I was not surprised though since most of my orders this year have been damaged in bubble mailers, and Amazon does not care at all or do anything to change it. I have Prime and their service has just been bad lately with bubble mailers. I'm going to stop ordering from them... I used to order several times a week but not anymore after I keep getting damaged stuff. -end rant-

Ugh, figured as much :/ It's pretty sad really, and I just don't have the time right now to send back my old one, wait for a new one, so I'll settle with what I have >_>

Posted 3 months ago #
darkmiyu
Member

my order form amazon.com took only 3 days to came to me ( i'm from europe ) and I placed my order on 13.2.12...I had no problem at all... I was Lucky!

Posted 3 months ago #
Jessicat
Member

RayMustang said:
We Canadians always get delays from niche title
Still waiting for my BBCS2:Extent LE

I'm used to it xD
Welcome to my world :P

Guess you've never ordered from VideoGamesPlus.ca? They rock, great service both in store and online [I even managed to get a game early, which was nice XD]. Though the slight delays for Canada in general piss me off. Usually it's because all that extra French language has to get slathered all over the box art and manuals ;>>

darkmiyu said:
my order form amazon.com took only 3 days to came to me ( i'm from europe ) and I placed my order on 13.2.12...I had no problem at all... I was Lucky!

I think Amazon EU [or whichever region site you ordered from] probably has their own stock separate from the .ca and .com sites, either someone cancelled their pre-order or maybe it just wasn't as popular in your part of the planet :p

Speaking of, I just got my "Shipped" notification from Amazon an hour ago, but I doubt it'll arrive tomorrow; cliche alert, there's going to be a some snowfall where I'm at here in the GTA area of Ontario, Canada and that will probably mess everything up -_- That and being a Friday the post tends to slack off just a bit more than usual XD

Posted 3 months ago #
darkmiyu
Member

I used tha amazon.com,non Eu, o co.uk ( more money to buy the game from there ^___^ ) probably someone cancelled their pre-order ^__^

Posted 2 months ago #
Jessicat
Member

Guess what arrived on my doorstep today, in a loosely fit bubble envelope and totally crushed on one side? :/ Amazon what the hell. That has to he the worst packaging I've ever received from them. I noticed some of you here have also had the same problem. Please go complain to their customer service/comment on their packaging! Even if you don't request a refund/replacement, they need to know that the minimalistic packaging was a bad idea and/or the post abuses the mail more than they'd like to acknowledge. I've done my part, waiting for a reply now -_-;
At least I can play it now and bother them for a replacement once they respond to my email.

Posted 2 months ago #
xerosbeat
Member

Both of my Fate/Extra and Hakuoki games have appeared slightly smooshed when they came to my house (at different times). Although I don't know if it's too late to complain. But next time if it happens again, I will send them an email. I always like new stuff to be completely un-smooshed, unbent, new condition, etc.

Posted 2 months ago #
Mr. Stewart
Member

Ioriya said:
Man, guess i was lucky to receive an undamaged BBCS Extend copy from amazon.

My pre-order was also delayed before. So i e-mailed them 1-2 days later asking when it would be in-stock.

This is what they told me...

"I want to make sure your order gets to you faster. I've upgraded the shipping method to One-Day Shipping shipping at no extra charge."

"I'd like to offer you a $20.00 promotional certificate as an apology for the delay. This amount has been added to your account which you can use the next time you order an item shipped and sold by Amazon.com. I realize that this certificate cannot make up for the inconvenience you have experienced as a result of this situation, but I hope you will accept it as a gesture of our goodwill to you. This credit should be automatically applied to your next qualifying order."

I never intended to rush them. All i wanted to know was when the game would be in-stock.

I guess I got off good. haha.

I must say you did make out well.

(Note, the following post is quite text heavy about my experience with Amazon and a hard drive order I made a couple months ago, it may not be relevant to the discussion at hand and if so, I apologize).

I ordered a terabyte hard drive for my PS3 from Amazon back in September, it was supposed to arrive in October. I e-mailed them, and I got the same copy-pasted response, 'I want to make sure your order gets to you faster. I've upgraded the shipping method to One-Day Shipping shipping at no extra charge.' It then took 2 additional months for them to ship it. After 3 months after I ordered it... it arrived in a manilla envelope.

Luckily, the hard drive works great! The only bad thing is that I ordered it to replace my dying 80 gigabyte hard drive (it would say 'correct hard drive not found' after every other start up on my PS3), and wouldn't you know it, it died the day after it was supposed to arrive. So, unfortunately, I lost a few things I forgot to back up, such as my LittleBigPlanet 1 & 2 data (almost finished acing and collecting everything), Katamari Forever (almost had all the items collected) as well as my couch on my roof in Playstation Home (such great memories).

Needless to say (and to bring a long point home), I was bitter about it, so I had to complain (which I normally would not do, but this was complete -your mother is a classy lady-) for a solid week before they gave me the same copy-pasted response, 'I'd like to offer you a $10.00 promotional certificate as an apology for the delay. This amount has been added to your account which you can use the next time you order an item shipped and sold by Amazon.com. I realize that this certificate cannot make up for the inconvenience you have experienced as a result of this situation, but I hope you will accept it as a gesture of our goodwill to you. This credit should be automatically applied to your next qualifying order.' My gift certificate was for $10 instead.

I fail to understand Amazon, only problem I ever had with them but it definitely forced me to think twice about ordering from them. The killer is that when I ordered my hard drive was that it was 'In Stock.'

By no means am I trying to say anything ill towards you, Ioriya, it is awesome that you scored $20 out of it, I just thought I would share my Amazon story as well. I apologize.

Posted 2 months ago #