The game itself works but the disc doesn't work on my PS3 and no error messeage either. I tried resetting my system, and rebooting the system and try it on a different PS3 system it still doesn't work. I tried playing like 5 other blu ray movies, all works and all my other games works too. I was reading on forums like gamefaqs etc, it seems like quite a few people also have this problem. Does Aksysgames know about this issue?
Blazblue PS3 tutorial disc not working
(20 posts) (12 voices)- Started 2 years ago by gitaroo
- Latest reply from Darkcloudstrife
- This topic is
resolved
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I had the same issue, you will have to send the disk in. I emailed support and they told me to ship it in. I'd make sure to email them 1st so that way they know its coming.
Posted 2 years ago # -
Try the following:
Step 1: Make sure the blu-ray is not in the drive when you switch it on/off.
Step 2: Turn your PS3 on/off with the switch in the back. This will "reboot" your PS3 and the blu-ray should be recognized
Step 3: Re-insert the blu-ray.
Step 4: Look for the blu-ray in the "Video" bar and not the "Game" bar.If you are still having trouble with the disc, email us at support@aksysgames.com and we'll help you out with a replacement.
Posted 2 years ago # -
gitaroo
MemberHi, admin, I sent an email already yesterday to support@aksysgames.com, just wonder if you can check and see the support team has recieved it. Because I haven't get a reply. I dont want to post my email in public so if possible you can check my account info. Im pretty sure I need the disc replace because its not working on multiple system and others movies and games that I own runs perfectly.
Posted 2 years ago # -
limitbreak
MemberI had the same issue. Read all the forums, tried the no brainer "reboot the PS3" trick, and still the blu-ray disc wasn't working. Right away I emailed support and even mentioned to the issue to the Aksys staff at AX (AnimeExpo) whom also mentioned emailing support. I also contacted Gamestop.com whom informed me that they didn't have anymore in stock to make an exchange. I waited a week without a reply from Aksys support and finally just gave up. I called my local GameStops and eventually found a nice enough clerk that swapped out the blu-ray for me. The replacement disc works without an issue. Best of luck on this guys, this whole experience has really put a damper on a game I anxiously awaited ever since its announcement and the test drive at last years AX demo.
Posted 2 years ago # -
gitaroo
Memberlol it took me 2 days to receive my first email, I emailed again and ask them if they are going to check the disc before they send it out last Friday and I am still waiting for a replay before I send my disc. Maybe the admin can help me asking them, might be much quicker.
Posted 2 years ago # -
oblivion said:
i am getting the same problem as everyone else, i tried what the admin suggested we do, and it still doesnt work. i sent an email to Aksys support team. i was wondering how long it will take them to respond to my email?oblivion, I just talked to our support guys, and they said they have e-mailed you. If you haven't received their e-mail, try e-mailing them again.
gitaroo said:
lol it took me 2 days to receive my first email, I emailed again and ask them if they are going to check the disc before they send it out last Friday and I am still waiting for a replay before I send my disc. Maybe the admin can help me asking them, might be much quicker.Sorry about the delay, gitaroo. Your second e-mail was, unfortunately, lost in the shuffle, but we've extracted it, and our support team is e-mailing you ask I type this.
Data, data, data. I cannot make bricks without clay.
Alles andere ist käse.
And in case there is any confusion, yes, I do work for Aksys. If you have a questions, or care to verify my identity, you can e-mail me by putting my username in front of @aksysgames.com.Posted 2 years ago # -
vinnces said:
Also have the same problem with both of my PS3 at home. Would like a replacement somehow.vinnces, our support team tells me they've responded to your e-mail. If you haven't received their e-mail, try e-mailing them again.
Oro said:
There seems to be some kind of gunk on the bottom of the disc, I tried cleaning it off with a wet cloth but I can't seem to get a bit of it off. Still not working.Oro, our support team says they've e-mailed you. If you haven't received an e-mail, try e-mailing them again.
Data, data, data. I cannot make bricks without clay.
Alles andere ist käse.
And in case there is any confusion, yes, I do work for Aksys. If you have a questions, or care to verify my identity, you can e-mail me by putting my username in front of @aksysgames.com.Posted 2 years ago # -
If kanedags's method does not work for you, try letting it load in your PS3 for about 2 minutes or so. One of our other fans got it to work that way, and let us know.
I judge you when you use poor grammar.Posted 2 years ago # -
Also, just to make sure it's clear:
If you cannot get the disk to work and need a replacement, please e-mail us at support (at) aksysgames (dot) com, don't just post in this thread.
Data, data, data. I cannot make bricks without clay.
Alles andere ist käse.
And in case there is any confusion, yes, I do work for Aksys. If you have a questions, or care to verify my identity, you can e-mail me by putting my username in front of @aksysgames.com.Posted 2 years ago # -
I got my disk back and it works great, i got a fancy letter and a BB folder. I'm glad they got it fixed, thanks guys.
Posted 2 years ago # -
I got my disk back and it works great, i got a fancy letter and a BB folder. I'm glad they got it fixed, thanks guys.
Posted 2 years ago #
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