General & Technical Support by E-mail
For general or technical support such as where to purchase Aksys game products, replacement of defective products, or general questions that do not include requests for game hints, please email Aksys Technical Support at support(at)aksysgames(dot)com.
You can visit our support forum at http://www.aksysgames.com/forums/forum/support. We visit the forum often, and other customers may also be able to assist you. In order to post on the forums, you must have an account with us. Signing up is free, and you can do it here. An account will give you the ability to post in the forums and leave comments on the blog.
Technical Support Line
You can reach our Customer Service Representatives at 1-310-212-6339, Monday through Friday, 9:30 AM to 5:30 PM Pacific Time (GMT -8). If you are not calling from within our area, normal long-distance rates may apply for calls. Please Note: Requests for game hints will not be answered by Customer Service.
Limited Warranty Information and Defective Material Information
You can reach us at the address below, via email at support(at)aksysgames(dot)com, or phone our Customer Service Department at 1-310-212-6339, Monday through Friday, 9:00 AM to 5:30 PM Pacific Time (GMT -8), to receive instructions on obtaining repair/replacement services from us. YOU MUST FIRST OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER BEFORE YOU SEND ANY DEFECTIVE PRODUCTS TO US. MATERIALS SENT WITHOUT THE RMA NUMBER WILL BE REFUSED AND RETURNED.
ATTN: Customer Service
365 Van Ness Way
Torrance, CA 90501